Shipping policy
1. Order Processing
1.1 Orders are processed and shipped within 2 business days after purchase, excluding weekends and holidays.
1.2 Customers will receive a confirmation email with tracking information once the order has been dispatched.
2. Shipping Methods
2.1 We offer standard shipping options. Express shipping may be available for an additional cost.
2.2 Delivery times may vary depending on the chosen shipping method and destination.
2.3 Please note that transit times may take up to 12 business days, depending on the destination and shipping method selected.
3. Shipping Fees
3.1 Shipping fees are calculated based on product weight and destination. The total shipping cost will be displayed at checkout.
4. International Shipping
4.1 Lumiera Jewels ships to selected international destinations. International shipping fees and delivery times vary by location.
4.2 Customers are responsible for any applicable taxes, customs duties, or fees during international shipping.
5. Address Accuracy
5.1 Customers are responsible for providing accurate shipping information. Additional fees may apply for address corrections.
6. Lost or Stolen Packages
6.1 Lumiera Jewels is not responsible for packages lost or stolen after the carrier has marked them as delivered. We recommend contacting the carrier for assistance.
7. Order Tracking
7.1 Customers can track their order using the tracking information provided.
7.2 If there are any issues with tracking or delivery, customers can contact our Customer Support at support@lumierajewels.com.
8. Shipping Delays
8.1 Lumiera Jewels is not responsible for shipping delays caused by external factors, including but not limited to weather conditions, carrier issues, or unforeseen circumstances.
9. Returns Due to Shipping Issues
9.1 If a package is returned to us due to an incorrect address or other shipping issues, the customer may be responsible for additional costs to resend the package.
10. Contact
10.1 For any questions or concerns regarding our Shipping Policy, please contact us at support@lumierajewels.com.
11. Policy Updates
11.1 Lumiera Jewels reserves the right to update or modify this Shipping Policy at any time. Changes will be communicated via notifications on our website.
By placing an order with Lumiera Jewels, you acknowledge and agree to the terms of this Shipping Policy.