Refund policy

Refund Policy – Lumiera Jewels

At Lumiera Jewels, we want you to be completely satisfied with your purchase. That’s why we offer our Satisfaction Guarantee on all products.

Refunds

If you purchase a product and are not fully satisfied, simply contact us by email at [insert support email], and we will issue a full refund within 1 business day.

For purchases of more than one unit of the same product, we may require the return of any new and sealed unit before processing the refund. To do this, please request a Return Authorization by emailing [insert support email].

Conditions

• The Satisfaction Guarantee applies only to one unit of each product per customer, taking into account your order and refund history.

• We reserve the right to refuse refunds for multiple items of the same type or color, or if a refund has already been issued for the same product.

• All returns must be pre-authorized. We strongly advise not refusing delivery or sending a “Return to Sender,” as this may significantly delay the refund process.

Returns

• Only new, sealed, and unused products are eligible for return.

• Customers are responsible for return shipping costs.

• We recommend using a trackable shipping method, as we cannot be held responsible for lost items during transit.

• All returned items will be inspected upon arrival at our returns warehouse.

• Once approved, refunds will be processed within 5 business days, and a confirmation email will be sent once the refund has been issued.

If you have any questions about this policy or need assistance, please use our “Contact Us” page to reach Customer Support.